Short-Term Rental Cleaning FAQ: Everything You Need to Know

Running a successful short-term rental demands 5-star cleanliness and zero check-in delays. As a host, you need a cleaning partner who delivers reliability, speed, and flawless attention to detail.

We answered the top questions hosts ask before booking our professional turnover services.

1. Scope & Task Details

Q: What is included in a standard turnover clean vs. a deep clean?

Our standard turnover focuses on fast-paced, high-impact tasks between guest stays:

• Bedrooms & Living Spaces: Stripping and remaking beds, dusting all surfaces and ceiling fans, vacuuming/mopping floors, and wiping mirrors.
• Kitchen: Emptying the dishwasher, wiping countertops, cleaning appliance exteriors, deep cleaning the fridge interior, deep cleaning the oven interior, and removing trash.
• Bathrooms: Disinfecting toilets, showers, tubs, sinks, and mirrors, then hanging fresh towels.
• Outdoor: Wiping down tables & surfaces, sweeping entryways and patio seating areas.

Our deep clean covers detailed restoration, such as washing baseboards, scrubbing tile grout, and deep BBQ cleaning.

Q: How do you handle laundry?

We offer two streamlined laundry options:

1. On-Site Laundry: We start wash cycles immediately upon arrival and finish drying, folding, or remaking beds during our cleaning window.
2. Back-Up Linen Swap: To speed up turnovers, you provide 2 to 3 back-up sets of sheets and towels. We strip used linens, place them in laundry bags (or wash them on-site if time permits), and instantly remake beds with fresh sets.

Q: Will you restock guest amenities?

Yes! We restock toilet paper, paper towels, dish pods, hand soap, trash bags, and coffee essentials during every turnover. You supply the stock in your locked supply closet, and we handle the rest.

Q: What tasks require extra charges?

Our standard turnover already covers interior fridge deep cleaning, interior oven deep cleaning, and ceiling fan dusting at no extra cost! We only charge extra for deep BBQ cleaning, exterior window washing, pressure washing, or handling biohazards and excessive guest garbage.

2. Timing, Scheduling & Automation

Q: Can you complete the clean within our turnover window?

Absolutely. We build our team sizes and schedules around standard check-out times and a 4:00 PM check-in window. We deploy fully equipped cleaner teams to guarantee on-time completion for same-day guest check-ins.

Q: Can your system sync with my reservation calendar?

We sync with your accounts through a 3rd party integration system. Once linked, the system schedules your cleans automatically whenever a guest books, requiring zero manual booking on your end!

Q: How do you handle last-minute bookings or schedule changes?

Our automated system flags same-day and next-day bookings immediately. When guests request early check-ins or late check-outs, update your portal or send us a quick notification; we shift team schedules to match your new timeframe.

3. Supplies & Equipment

Q: Do you bring your own cleaning supplies and equipment?

Yes. We bring commercial-grade vacuums, microfiber mop systems, and eco-friendly, effective cleaning solutions. You only need to supply guest-facing amenities (soaps, paper goods) and backup linens.

Q: How do cleaners access back-up supplies?

We access locked supply closets, owner cabinets, or lockboxes using secure access codes stored safely in our encrypted scheduling system.

4. Quality Control & Property Inspection

Q: How do I verify the clean from out of town?

We upload high-resolution photos and exit videos of every finished clean directly to a shared Google Drive folder. This gives you instant remote visibility and keeps all your property walkthroughs organized in one single area.

Q: Will you report damage or missing items left by previous guests?

Yes. Our cleaners conduct an initial damage walkthrough before starting any work. If we discover broken items, smoking residue, or missing property, we immediately take photos and alert you so you can file AirCover or insurance claims within your required timeframes.

Q: What happens if a guest complains about cleanliness?

We stand behind our 100% Quality Guarantee. If a guest identifies a missed cleaning task, we dispatch a technician immediately to fix the issue before or during the guest’s stay at zero extra charge to you.

5. Pricing, Logistics & Access

Q: Do you charge flat rates or hourly fees?

We charge flat-rate pricing based on your property’s size, bedroom/bathroom count, and layout. Flat rates keep your operational costs predictable and match the fixed cleaning fee you pass along to your guests.

Q: What happens if a guest leaves an extreme mess?

If a guest leaves excessive garbage, stained furniture, or unwashed party messes, our team documents the property condition with timestamped photos before starting work. We contact you immediately to approve an excessive-mess fee before proceeding.

Q: How do cleaners enter the property?

We support smart lock entry, keypad lockboxes, and gate codes. You provide the access details during onboarding, and our system securely delivers entry codes to assigned cleaners only on the day of the turnover.

Ready to Automate Your Rental Cleanings?

Take turnover stress off your plate! Get an automated quote on our website in less than 1 minute or book today to lock in your next 5-star turnover!