Everything You Need to Know Before Booking Your First House Clean

Booking a professional home cleaning service should make your life easier, not more complicated. To help you plan with total confidence, we answered the most common questions our customers ask before scheduling their first appointment.

1. Pricing & Quotes

How much does a house cleaning cost?

We charge $50 per hour, but we can also provide flat-rate quotes if you prefer fixed pricing. We want you to know exactly what you pay for before we start. You might even surprise yourself with how fast our team cleans!

Keep in mind that your very first cleaning takes the longest because we need to clear out accumulated buildup. After that initial deep reset, ongoing maintenance cleaning requires very little time.

What is the difference between a standard clean and a deep clean?

• Standard Clean: Maintains your home’s cleanliness week to week. We dust surfaces, vacuum and mop floors, clean bathrooms, and wipe down kitchen countertops.
• Deep Clean: Reaches built-up dirt and hidden grime. We scrub grout, clean baseboards, wipe door frames, dust ceiling fans, and detail high-touch surface areas across your entire home.

Do you offer discounts for recurring service?

Yes! You save the most when you schedule regular recurring visits. We offer discounts for weekly, bi-weekly, and monthly cleaning plans.

2. Trust, Safety & Security

Are your cleaners licensed, bonded, and insured?

Yes. We fully protect your home and personal items. Our comprehensive insurance policy covers accidental damage, and our full bonding guarantees protection for all your belongings.

Who will enter my home?

We send certified, background-checked, and professionally trained cleaners to your property. We never use unvetted subcontractors, and we work hard to send the exact same team to your house for every visit.

3. Supplies & Services

Do I need to supply cleaning products or tools?

No. Our team arrives with high-quality cleaning products, HEPA-filter vacuums, fresh microfiber cloths, and specialized mops. If you prefer specific products for custom surfaces, leave them on the kitchen counter and our crew will gladly use them.

Are your cleaning products safe for pets and children?

Yes. We prioritize eco-friendly, non-toxic cleaning solutions that effectively remove grime without leaving dangerous chemical residues or harsh fumes behind.

Can you clean inside my oven or refrigerator?

Yes! We do not charge an extra service fee to clean inside your oven or refrigerator. However, these tasks take extra time to detail properly, which will increase the total time of the appointment and the overall cost.

4. Logistics, Access & Scheduling

Do you do same-day cleans?

Yes, we do! If you need immediate service, contact us as early in the day as possible and we will dispatch an available team to clean your home.

Do I need to stay home while the team cleans?

No. Many of our clients provide a door code, lockbox combination, or spare key. You can go to work, run errands, or relax while our team transforms your space.

What should I do with my pets on cleaning day?

We love pets! However, for their safety and the safety of our team, we ask you to secure anxious or protective pets in a comfortable room or crate while we work.

5. Guarantees & Cancellation

What happens if I am not happy with the cleaning?

We back our work with a 100% Satisfaction Guarantee. If you notice an area we missed, call us within 24 hours. We will send a team back to re-clean the area free of charge.

What is your cancellation policy?

We know plans change. Which is why, you can reschedule or cancel your cleaning penalty-free up to 24 hours before your scheduled appointment time.

Ready to Experience a Spotless Home?

Get a quote in less than 60 seconds and lock in your preferred cleaning date today!